In 2025, it is not enough for a customer to simply receive a quality product. It is important that the brand has a position that is in tune with their worldview. People are more likely to choose companies that openly talk about social values, support sustainability, inclusivity, or are responsible for their own impact on society. Trust in such brands is not only higher - it is long-lasting.
This is confirmed by the numbers: according to the study, 65% of marketers admitted that campaigns with a clear social message were the most effective in 2024. And it does not necessarily have to be something global.
Take Ben & Jerry’s, the iconic American ice cream brand, for example. Known for its bold stance on racial justice, climate change, and voting rights, the company doesn’t shy away from difficult topics. Their campaigns are not about limited-time offers — they’re about impact, equity, and long-term community support. This authenticity has helped Ben & Jerry’s build a brand that people trust, follow, and advocate for — far beyond just the product.